Used by industries:

TELCO

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Workforce Manager (WFM)

WFM is a powerful solution for companies that need to effectively manage and monitor their employees’ tasks and ensure excellent customer service.

Various periodic reports can be used as a valuable benchmarking tool for managing the workforce. In certain areas, location-based tracking functionality can also provide additional security for field employees.

WFM is an ideal addition to any mobile operator’s service portfolio and can be offered to corporate clients as a significant value adding service.

Main features

• Real-time tracking of field employees
• Creating and assigning tasks to field employees
• Automatic registration and alarms for task completion times
• Company-specific POIs
• Site location information for field employees
• Historical database, reporting and statistics system

WFM uses the mobile phones of field employees for positioning – no investment in separate devices is required. It uses network-based positioning instead of GPS and therefore does not drain the battery of mobile phones and is also available indoors.