Used by industries:

TELCO

Workforce Manager (WFM)

WFM is a powerful solution for companies that need to effectively manage and monitor their employees’ tasks and ensure excellent customer service.

Various periodic reports can be used as a valuable benchmarking tool for managing the workforce. In certain areas, location-based tracking functionality can also provide additional security for field employees.

WFM is an ideal addition to any mobile operator’s service portfolio and can be offered to corporate clients as a significant value adding service.

Main features

  • Real-time tracking of field employees
  • Creating and assigning tasks to field employees
  • Automatic registration and alarms for task completion times
  • Company-specific POIs
  • Site location information for field employees
  • Historical database, reporting and statistics system

WFM uses the mobile phones of field employees for positioning – no investment in separate devices is required. It uses network-based positioning instead of GPS and therefore does not drain the battery of mobile phones and is also available indoors.